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Job Name : Analyst

Salary : 20000 – 24000 a Months

Exp:  0 – 2 years

Company Name : Flipkart

Location : Remote

Qualification : Graduation

Language : English/Hindi

Job Info –

Responsibilities:

  • Be the Voice of Customer within the organization, across all journeys’ and business lines’
  • Benchmark with industry competitors (India/Global, Offline/Online) and Deliver best-in-class experiences
  • Guardrail customer experience through customer-centric decision making, policies, and processes
  • Demonstrate a good understanding of business objectives, align effort and get buy-in from stakeholders to propagate a customer-centric culture within their teams
  • Ownership of Key CX Metrics (NPS | CTU | IPU | Resolution | Satisfaction etc) and drive towards entitlement
  • Drive critical org-wide OKRs which have a direct bearing on the Customer experience outcomes
  • Collaborate with multiple cross-functional teams within the org, manage diverse efforts, leverage the teams for synergies, and delivering great customer outcomes
  • Design thinking Have a customer-centric approach to process and policy design. Can think and strategize for an end to end experience. Ability to break down the strategy into an executable roadmap
  • Execution Excellence Is able to drive quantifiable results (for scale and complexity)
  • Customer-first Demonstrates deep customer understanding and is responsive to customer needs
  • Applied Innovation Is able to identify the pain point (or gaps); can work out solutions and successfully implements the solutions for the gaps.
  • Influencing skills Is able to work across functions in the org – and drive their actions in a way that positively impacts customer experience.
  • Strong Problem Solving and Analytical Skills. The ability to analyse and infer customer insights from data
  • You can support developing and presenting business cases to all levels of the organization to get their buy-in.
  • You have a demonstrated record of delivering superior results.
  • You are comfortable interacting with cross-disciplinary technical and non-technical teams.
  • Strong organizational and multitasking skills to help you balance competing priorities with ease.
  • You have excellent written and oral communication skills including an ability to communicate with all le
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