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Swiggy Jobs Near Me

Job Name : Senior Fleet

Salary : 18000 – 21000 a Months

Exp:  0 – 2 years

Company Name : Swiggy

Location : Gurgaon, Haryana

Qualification : Graduation

Language : English/Hindi

Job Info –

  • Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partners efficiency assigned at an individual level.
  • Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.
  • Improve and maintain promised delivery times for better customer experience.
  • Conduct classroom/ field training at an individual level for better customer experience.
  • Conduct regular field audits for better compliance among Pickup and Delivery Partners.
  • Manage and control voluntary attrition and control absconders by conducting regular engagement activities.
  • Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.
  • Ensure excellent customer experience by solving order level escalations.
  • Support Pickup and Delivery Partners during emergencies and exigencies.
  • Prior experience in process design and operations implementation. 2-3 years of experience in managing blue collar workers.
  • Should have a bike and be willing to travel within the city.
  • Should be available to work on Weekends.
  • Knowledge of supervisory techniques to manage, motivate and train blue collared workers.
  • Should know local geographical area knowledge and should be able to converse in local languages
  • The candidate should have an entrepreneurial attitude / should be a go-getter Must have attention to detail and critically think through to resolve problems.
  • Must have customer service skills and be able to maintain a consistent, high level of services along with proficiency in Excel will be preferred
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