Job Title: Customer Success
Salary Package: Best In Industry
Work Exp: 0 – 1 years
Company Name: cloudsek
Job Location: Bengaluru, Karnataka
Qualification Required: 10th, 12th, Graduation or Any
Language: English/Hindi
Job Info –
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Develop and maintain long-term relationships with the customers
- Forecasts and tracks client account metrics
- Manage projects within client relationships, working to carry out client goals while meeting company goals
- Ensure timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Monitor and analyze customer’s usage of our product, prepare reports
- Work with the Sales team to onboard and integrate new clients and develop existing client relationships
- Monitor customer service productivity in accordance with established policy to assure adherence as well as completeness in all customer transactions
- Continual improvement of the contract and its service
- Track process compliance
